We are a wholesale business and only deal directly with our wholesale customers, with absolutely no exceptions. If you are a retail customer (end-user customer), and you have an issue with your purchase, you must return your product to the store from which you made your purchase originally with a valid receipt, any decision made by the store is completely independent from us and is final, we have no bearing or influence on individual store policies regarding damages.
For our wholesale customers, to be eligible for a replacement or credit on your account, your item must be unused and in the same condition in which you received it. You will be required to provide proof of any defects/breakages in the form of clear detailed pictures and descriptions sent via email to firstname.lastname@example.org. We will review the information and give you a credit on your account if we deem that the product is not up to our code of standards. We will inform you of our decision within 72 hours of receiving your email.
If the product arrives with what we deem as a very minor imperfection (i.e: tiny bubbles that are virtually invisible, or small scratch marks, and things of that nature that you are unhappy with), then you will be required to send the product back to us intact and we will issue a credit to your account for the value the original purchase, in which case you will be responsible for paying for the shipping costs for returning the item. Shipping costs are non-refundable and non-negotiable.
If you are shipping an item over $75 in value, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.